Ordering
How to Order
When you find an item you want to buy, click the 'Add to Cart' button. You can proceed to checkout to purchase or continue shopping. Once you are finished, no matter how many products you purchase, you only have one single checkout—it's that easy. If you need any help along the way, please contact us at contact@maria-joelle.shop, and we'll be happy to assist you. Once you have placed your order, you will receive an order confirmation via email.Frequently Asked Questions
What if I forgot my password?
If you forgot your password, simply email us at contact@maria-joelle.shop, and we will email back to you right away.
Can I pay by cash?
Unfortunately, we only accept Credit Cards & PayPal on maria-joelle.shop.
What credit cards do you accept?
We accept Visa, Mastercard, American Express, and Discover.
Do you charge sales tax?
We charge sales tax for all orders shipped to California. We do not add sales tax for items shipped outside of California.
How can I track my order?
A confirmation email is sent once your order has been accepted. When your items ship, you will receive a shipment confirmation email that will provide you with a UPS/FedEx/USPS tracking number.
You can also check the status of your order by logging into your account at maria-joelle.shop. Simply click the My Account link at the top of your page.
Sign in and click View Order History, then your Order Number to view the details of your order.
How can I modify my order?
To modify your order, any changes should be made before completing the payment. Once the payment is processed, the order is finalized, and modifications cannot be applied. If you need assistance or have questions about your order, please contact us prior to completing the checkout process.
Item availability
We do our best to keep our inventory accurate. Occasionally certain products may sell out before we can fulfill an order. If we are out of stock on an item you have ordered, we will notify you as fast as possible via e-mail or phone. Any changes to your order will be reflected in your order total.
What is your Privacy Policy?
Information on Maria Joelle Shop's privacy policy can be found here: Privacy Policy
Is Maria Joelle Shop secure against fraud and online hackers?
Security at Maria Joelle Shop is something we take very seriously. Our site is checked daily by HackerSafe to ensure it is secure against malicious attacks. GeoTrust SSL Technology guarantees that your personal data is transmitted from your PC to our Server with the most sophisticated encryption technology available. Additionally, all personal credit card information is encrypted on our servers.
Why did I receive multiple charges on my Credit Card for one order?
An authorization hold will be placed on your credit card when your order is placed and will be released when your order has been processed.We charge your credit card when an item ships to you. If your order includes multiple items that are shipped at different times from different locations, you may find separate charges on your credit card statement. Please know that it may take a few business days for your banking institution to release the original authorization hold placed on your credit card.
Where is the 3-digit security code on my credit card?
The Card Security Code (CSC) is a 3 or 4 digit number printed on the back of a credit card (typically in the signature field). The number appears only on the card itself (not on receipts or statements) so it can provide some indication that the physical card is in the possession of the buyer.
How do I make changes to my account profile?
Log into your account and click the My Account tab. From here you can modify your address, change your e-mail, password, and add addresses to your address book.